“Pengukuran Kinerja Sistem Salesforce Dengan Framework Cobit 4.1 Pada PT. Bahari Sandi Pratama”

Alvina, Fransisca (2016) “Pengukuran Kinerja Sistem Salesforce Dengan Framework Cobit 4.1 Pada PT. Bahari Sandi Pratama”. Other thesis, Universitas Katolik Musi Charitas.

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Abstract

PT. Bahari Sandi Pratama is a company engaged in the field of services, especially services of container loading and unloading of goods. To simplify business activities and reporting activities on the field, PT. Bahari Sandi Pratama is using salesforce system with the purpose to collect data and generate information in the form of a report that is reliable and accurate. In evaluation phase towards to salesforce system performace, this research using COBIT Framework that are already developed before by IT Governance Institute ( ITGI) which located on United Stated and it specially focus not only in Plan and Organize (PO) domain but also in Monitor and Evaluate (ME). To collect every related data, this research using questionare method, maturity level and discrepancy analize technic are use to analize the data, and to support calculation this research use SPSS 16.00 software. And based on the result Average of maturity level between both of domain PO and ME in PT. Bahari Sandi Pratama are of maturity level 2 (Repeatbale but Intituitve).

Item Type: Thesis (Other)
Additional Information: Skripsi Lengkap dapat dibaca di Ruang Referensi Perpustakaan UKMC Kampus Bangau
Uncontrolled Keywords: Cobit 4.1, Performance Measurement System Salesforce, Maturity level
Subjects: T Technology > T Technology (General)
Divisions: Theses - S1 > Information Systems Study Program
Depositing User: Perpustakaan Unika Musi Charitas
Date Deposited: 14 Nov 2017 10:51
Last Modified: 03 Apr 2018 05:52
URI: http://eprints.ukmc.ac.id/id/eprint/576

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