Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Rawat Inap Pengguna Jasa Bpjs Di Rumah Sakit Khusus Mata Masyarakat Sumatera Selatan

Risman, Arief (2016) Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Rawat Inap Pengguna Jasa Bpjs Di Rumah Sakit Khusus Mata Masyarakat Sumatera Selatan. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

Background : Caring is a form of attention wholeheartedly nurse to the patient. caring, empathy , communication gentleness and compassion of nurses to patients would establish nurse-client relationship is therapeutic, Caring is a factor that affects patient satisfaction . Objective : This study aims to determine the relationship between nurse caring behaviors inpatient satisfaction user services special hospital BPJS in society 's eyes South Sumatra 2016. Methods : This research is a quantitative research using analytical survey method with cross sectional design and the sample consisted of 63 respondents Result : The results of this study, 11 ( 17.5 % ) respondents said that caring nurse pretty good , 33 ( 52.4 % ) respondents said that caring nurses , as well as 19 ( 30.1 % ) respondents said that caring nurses are very good . For a patient satisfaction rate of 24 ( 38.1 % ) of respondents said they were satisfied , and 39 ( 61.9 % ) of respondents expressed great satisfactions . The results of chi square test p = 0.040 ( p < 0.05 ) then the hypothesis is accepted , so that at last get the nurse caring behaviors relationship with patient satisfaction levels of service users BPJS in Special Hospital Community Eyes South Sumatra in 2016. Suggestion : For caring nurse in the hope that is maintained and improved by nurses in the public eye Special Hospital of South Sumatra

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