PENGARUH TOTAL QUALITY MANAGEMENT, KOMITMEN ORGANISASI, DAN BUDAYA ORGANISASI TERHADAP KINERJA UNIT BISNIS

., Dina (2016) PENGARUH TOTAL QUALITY MANAGEMENT, KOMITMEN ORGANISASI, DAN BUDAYA ORGANISASI TERHADAP KINERJA UNIT BISNIS. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

This research aimed to examine the effect of total quality management, organizational commitment, and organizational culture on business unit performance. The population in this study is all of the government’s banking companies that are located at Palembang city. Research samples were determined by using purposive sampling method. The samples that were taken are 32 respondents from the total of 48 government’s banking companies that are located at Palembang city. Process of collecting data was done by direct observation and survey method, it was gotten by distributing questionnaires to respondents. The technique of analysis used in this research is multiple regression analysis, and treated with the help of SPSS 17 software. The result of this study shows that total quality management, organizational commitment, and organizational culture have significant effects on business unit performance. Keywords: total quality management, organizational commitment, organizational culture, business unit performance.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: total quality management ; organizational commitment ; organizational culture ; business unit performance.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Accounting Study Program
Depositing User: Student Staf Chatarinedesi Kurniawati
Date Deposited: 01 Apr 2022 12:54
Last Modified: 01 Apr 2022 12:54
URI: http://eprints.ukmc.ac.id/id/eprint/7611

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