Perancangan Sistem Prediksi Pelanggan Aktif yang Beresiko Churn pada Layanan Telekomunikasi

Prasetianti, Yunika Perancangan Sistem Prediksi Pelanggan Aktif yang Beresiko Churn pada Layanan Telekomunikasi. Project Report. Oxford University Press. (Submitted)

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Abstract

Based on the work practice activities conducted, the author proposes the design of a prediction system for active customers who are at risk of churn at PT Telkom Indonesia Witel Sumbagsel. In the Business Service ELM division, the process of recording churn and active customers is still carried out manually using Microsoft Excel, making it less effective, prone to errors, and time-consuming in data processing. To address this issue, the author proposes a system design that can support data management and facilitate the monitoring of customers who are potentially at risk of churn. This system design uses the Waterfall development method and produces several design components, including the Data Flow Diagram, Entity Relationship Diagram, Flowchart, and system interface design. Keywords: Churn, DFD, ERD, Prediction, Telecommunications.

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