HUBUNGAN RESPONSE TIME PERAWAT TERHADAP KEPUASAN PASIEN DALAM PENANGANAN PASIEN DI INSTALASI GAWAT DARURAT

Nuryani, Epin (2024) HUBUNGAN RESPONSE TIME PERAWAT TERHADAP KEPUASAN PASIEN DALAM PENANGANAN PASIEN DI INSTALASI GAWAT DARURAT. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

Background: Patients who ask for help from the Emergency Room (IGD) are patients who need services with a fast response time. The success of treating patients in the emergency unit is very dependent on the speed of providing help. A fast response time can have an impact on patient survival, treatment success and the level of patient satisfaction. Objective: To analyze the relationship between Nurse Response Time and Patient Satisfaction in Handling Patients in the Emergency Installation. Methods: This research used a quantitative design with a cross sectional approach to 70 respondents using purposive sampling with research instruments using observation sheets and questionnaire. Tested using Kendall’s Tau test. Result: The characteristics of the majority of respondents are female amounting to 40 people (57.1%) with the age between 36-65 years as many as 38 people (54.3%). The majority of high school education amounted to 36 people (51.4%) and jobs as employees/private amounted to 29 people (41.4%). The response time carried out by nurses was at most fast ≤5 minutes amounting to 61 people (87.1%). The majority of satisfaction rates were high as many as 57 people (93.6%). Bivariate analysis shows a p-value of 0.000 meaning p<α and a value of τ coefficient 0.807. Conclusion: There is a relationship between nurse response time and patient satisfaction in handling patients in the Emergency Department. Suggestion: Increasing motivation for nurses to provide services with a fast response time so that patient satisfaction is achieved, in addition to improving resource management so that emergency room staff especially triage can provide maximum response quickly

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