ANALISIS FAKTOR KENDALA POTENSIAL PENERAPAN TOTAL QUALITY SERVICE (TQS) PADA SEKOLAH MENENGAH ATAS (SMA) SWASTA DI KOTA PALEMBANG

Haryanti, Evita (2015) ANALISIS FAKTOR KENDALA POTENSIAL PENERAPAN TOTAL QUALITY SERVICE (TQS) PADA SEKOLAH MENENGAH ATAS (SMA) SWASTA DI KOTA PALEMBANG. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

Evita Haryanti, The AnalysisFactors Potential of Total Quality Service (TQS) in Private High School In Palembang. The study aims to find out what the potential limiting factor application of total quality service at a private high school in the city of Palembang. The population in this research are all deputy head of the high school in the city of Palembang. Sample collection techniques used is simple random sampling. Sample research that can be processed id 105 samples. Testing research using factor analisis with SPSS version17.00. The test result of this study indicate that there is a potential limiting factor in the applicationof total quality service at a private high school in the city of Palembang, that is internal barriers in schools comes from wokers and cultural factors, factors of infrastructure, and organizational factors. Keywords : Total Quality Service (TQS), wokers and cultural factors, infrastructure factors , and organizational factors, high school

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Total Quality Service (TQS), wokers and cultural factors, infrastructure factors , and organizational factors, high school
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Accounting Study Program
Depositing User: Student Staf Chatarinedesi Kurniawati
Date Deposited: 29 Mar 2022 06:41
Last Modified: 29 Mar 2022 06:41
URI: http://eprints.ukmc.ac.id/id/eprint/7562

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