Rancangan Aplikasi Registrasi Dan Pengajian Klaim Nasabah Asuransi (Studi Kasus: PT Asuransi Etiqa Internasional Indonesia)

Karlia, Jefry Antonius (2020) Rancangan Aplikasi Registrasi Dan Pengajian Klaim Nasabah Asuransi (Studi Kasus: PT Asuransi Etiqa Internasional Indonesia). Working Paper. Universitas Katolik Musi Charitas. (Submitted)

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Abstract

Today's technology users are already very numerous in number, even the existence of technology today cannot be separated from every human activity. The increasing use of technology today is evidenced by the large number of companies that have used technology to simplify all work done. But there are companies that have not used technology to the maximum to facilitate the work of their employees such as at PT. Asuransi Etiqa Internasional Indonesia, such as the process of filing a claim where the company claims staff must come to the location of the customer who submitted a claim for the survey and collected the data needed to submit a claim. This certainly makes the claim process ineffective and relatively slower. Therefore it is necessary to have a registration application and submission of customer claims in order to facilitate the ongoing claims process. The results obtained from this study are in the form of designing a registration application and submitting a customer claim that has several features, namely insurance customer registration and also filing a claim. The design of this application uses a prototype system development model because at PT. Asuransi Etiqa Internasional Indonesia does not have a previous system application so it requires a design to create the application, and uses Balsamiq Wireframes for designing interfaces on desktop applications and Visio for designing the program flow. Keywords: Technology, Application for Registration and Submission of Customer Claims, Prototype, Balsamiq Wireframes, Visio

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