THE ROLE OF ENGLISH COMMUNICATION COMPETENCE TOWARD STAR HOTEL STAFFS’ WORKING ACHIEVEMENT IN PALEMBANG

Leovani, Ega and Hasibuan, Anastasia Ronauli (2018) THE ROLE OF ENGLISH COMMUNICATION COMPETENCE TOWARD STAR HOTEL STAFFS’ WORKING ACHIEVEMENT IN PALEMBANG. Jurnal Manajemen dan Bisnis, 17 (1). pp. 1-9. ISSN 1412-3789

	Text halaman sampul.pdf Download (862kB)
	Text daftar isi.pdf Download (294kB)
	Text halaman editorial.pdf Download (288kB)
	Text Artikel Ega-Anastasia.pdf Download (177kB)

Abstract

Considering the implementation of ASEAN Economic Community and Asian Games 2018, potential hotels are urged to prepare qualified and competitive human resource. Language is believed as a means of communication among people involved in these international events. People around the world would stay at certain hotel, and English communication competence might relate the hotel guests and the employees as service provider agent. This study aims to excavate the role of English communication competence toward employees’ working achievement. About three hundred and fifty-three employes from forty-four different star hotels in Palembang were involved as the sample. The data was collected by administering two kinds of instruments, namely speaking test (to obtain the condition of their communication competence) and questionnaires concerning superior’s judgement on employees’ working achievement. The results were obtained through the descriptive, percentage, and statistical analysis which was aimed to find out the significant influence of English communication competence toward employee achievement. The findings showed that there was positive influence of English communication competence toward employees’ achievement.

Actions (login required)

View Item