Pengaruh Interaksi Antara Tqm Terhadap Kinerja Manajerial Dengan Sistem Pengukuran Kinerja Dan Sistem Penghargaan (Reward) Sebagai Variabel Moderating

Septiani, Eka (2012) Pengaruh Interaksi Antara Tqm Terhadap Kinerja Manajerial Dengan Sistem Pengukuran Kinerja Dan Sistem Penghargaan (Reward) Sebagai Variabel Moderating. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

This study aims to test and prove empirically the influence of total quality management on managerial performance with the performance measurement systems and reward system as a moderating variable on five star hospitality service companies 3, 4, 5 in the city of palembang which is expected to benefit the company and further research. In this study an entire population is used as a manager in hospitality services companies in the city of palembang. The samples used are mid level managers who worked at the company star hospitality services 3, 4 ,5 in the city of palembang. And techniques used for sampling is puprosive sampling techique. The data used in this study is the primary data. Of the 65 questionnaires distributed, 50 questionnaires were returned. Among other conclusions drawn is that the first hypothesis (H1) which states that the effect of TQM implementation of managerial performance is accepted, the second hypothesis (H2) that influence the implementation of TQM on managerial performance through performance measurement system was rejected, and the third hypotesis (H3) that influence the application of TQM on managerial performance through the award system was rejected.

Item Type: Thesis (Undergraduate)
Additional Information: Apabila membutuhkan skripsi lengkap dapat menghubungi petugas Perpustakaan.
Uncontrolled Keywords: Total Quality Management (TQM), Performance measurement systems, reward system (reward), managerial performance.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Accounting Study Program
Depositing User: Perpustakaan Unika Musi Charitas
Date Deposited: 16 Mar 2019 06:18
Last Modified: 24 Feb 2021 06:40
URI: http://eprints.ukmc.ac.id/id/eprint/2270

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