Andika, Joshua Vergio (2024) PENGARUH PERCEIVED USEFULNESS DAN E-SERVICE QUALITY TERHADAP KEPUASAN PENGGUNA BANK JAGO. Undergraduate thesis, Universitas Katolik Musi Charitas.
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Abstract
This study examines the relationship between the influence of perceived usefulness, and e-service quality on Bank Jago user satisfaction. The population in this study were all users of the Bank Jago mobile banking application. With a sample size of 121 respondents selected using non-probability sampling techniques. The results showed that perceived usefulness had a positive and significant effect on user satisfaction, e-service quality. had a positive and significant effect on user satisfaction
Item Type: | Thesis (Undergraduate) |
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Uncontrolled Keywords: | Perceived Usefulness, E-service Quality, kepuasan. |
Subjects: | H Social Sciences > HB Economic Theory |
Divisions: | Theses - S1 > Management Study Program |
Depositing User: | Joshua Vergio Andika |
Date Deposited: | 09 Sep 2024 04:51 |
Last Modified: | 09 Sep 2024 04:51 |
URI: | http://eprints.ukmc.ac.id/id/eprint/12619 |
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