Pengaruh E-Service Quality, Perceived Value, Dan E-Trust Terhadap Customer Satisfaction Pengguna E-Wallet Pada Produk Makanan

Sutanto, Angelyna Florenthya (2024) Pengaruh E-Service Quality, Perceived Value, Dan E-Trust Terhadap Customer Satisfaction Pengguna E-Wallet Pada Produk Makanan. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

This study aims to analyze and see the influence of e-service quality, perceived value and e-trust on customer satisfaction of e-wallet users on food products. Researchers used quantitative research with a sample size of 105 respondents in this study. The results of this research show that the variables e-service quality, perceived value and e-trust have a positive and significant influence on customer satisfaction of e-wallet users with food products.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: E-Service Quality, Perceived Value, E-trust, Customer Satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Management Study Program
Depositing User: Users 2801 not found.
Date Deposited: 21 Feb 2024 03:03
Last Modified: 05 Jun 2024 07:54
URI: http://eprints.ukmc.ac.id/id/eprint/11553

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