PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN BUDAYA ORGANISASI TERHADAP KINERJA MANAJERIAL (Studi Empiris pada Rumah Sakit di Kota Palembang)

Dewi, Nurwiji Synta (2017) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) DAN BUDAYA ORGANISASI TERHADAP KINERJA MANAJERIAL (Studi Empiris pada Rumah Sakit di Kota Palembang). Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

This study aims to prove there any influence of Total Quality Management (TQM) and organizational culture on managerial performance. The population in this study is all of manager in hospitality services industry of Palembang City. Samples determined with purposive sampling method. Sample of this study is contained of 58 respondents. The statistical method used to test the hypothesis in this research is multiple linear regression analysis with SPSS version 23. The result of showed that Total Quality Management (TQM) and organizational culture had positive effect on managerial performance. Key Words: Total Quality Management (TQM), Organizational Culture, Management Performance.

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