THE ROLE OF ENGLISH COMMUNICATION COMPETENCE TOWARD STAR HOTEL STAFFS’ WORKING ACHIEVEMENT IN PALEMBANG

Leovani, Ega and Hasibuan, Anastasia Ronauli (2018) THE ROLE OF ENGLISH COMMUNICATION COMPETENCE TOWARD STAR HOTEL STAFFS’ WORKING ACHIEVEMENT IN PALEMBANG. Jurnal Manajemen dan Bisnis, 17 (1). pp. 1-9. ISSN 1412-3789

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Official URL: http://www.journalmabis.org/mabis/article/view/351

Abstract

Considering the implementation of ASEAN Economic Community and Asian Games 2018, potential hotels are urged to prepare qualified and competitive human resource. Language is believed as a means of communication among people involved in these international events. People around the world would stay at certain hotel, and English communication competence might relate the hotel guests and the employees as service provider agent. This study aims to excavate the role of English communication competence toward employees’ working achievement. About three hundred and fifty-three employes from forty-four different star hotels in Palembang were involved as the sample. The data was collected by administering two kinds of instruments, namely speaking test (to obtain the condition of their communication competence) and questionnaires concerning superior’s judgement on employees’ working achievement. The results were obtained through the descriptive, percentage, and statistical analysis which was aimed to find out the significant influence of English communication competence toward employee achievement. The findings showed that there was positive influence of English communication competence toward employees’ achievement.

Item Type: Article
Subjects: A General Works > AS Academies and learned societies (General)
H Social Sciences > HD Industries. Land use. Labor
P Language and Literature > PE English
Divisions: Journal Publications > Management Study Program
Depositing User: Ega Leovani
Date Deposited: 28 Jan 2020 02:55
Last Modified: 28 Jan 2020 02:55
URI: http://eprints.ukmc.ac.id/id/eprint/3276

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