Pengaruh Kualitas Layanan Dinas Tenaga Kerja Terhadap Kepuasan Konsumen Dalam Proses Pembuatan Kartu Putih di Kota Palembang

Tua, Olop (2014) Pengaruh Kualitas Layanan Dinas Tenaga Kerja Terhadap Kepuasan Konsumen Dalam Proses Pembuatan Kartu Putih di Kota Palembang. Other thesis, Sekolah Tinggi Ilmu Ekonomi Musi.

[img] Text
EM-2014-072017-cover.pdf
Download (318kB)
[img] Text
EM-2014-072017-abstract.pdf
Download (38kB)
[img] Text
EM-2014-072017-tableofcontent.pdf
Download (144kB)
[img] Text
EM-2014-072017-chapter1.pdf
Download (169kB)
[img] Text
EM-2014-072017-chapter2.pdf
Restricted to Repository staff only
Download (416kB)
[img] Text
EM-2014-072017-chapter3.pdf
Restricted to Repository staff only
Download (108kB)
[img] Text
EM-2014-072017-chapter4.pdf
Restricted to Repository staff only
Download (570kB)
[img] Text
EM-2014-072017-conclusion.pdf
Download (102kB)
[img] Text
EM-2014-072017-reference.pdf
Download (156kB)
[img] Text
EM-2014-072017-attachment.pdf
Restricted to Repository staff only
Download (858kB)
[img] Text
EM-2014-072017-complete.pdf
Restricted to Repository staff only
Download (1MB)
[img] Text
EM-2014-072017-summary_id.pdf
Restricted to Repository staff only
Download (230kB)

Abstract

The purpose of this research was to determine the effect of service quality to the satisfaction of the Department of Labor prospective job applicants in the process of making the White Card in Palembang. The sample in this research amounted to 100 people. This research uses a survey research where the sample collection process is done by collecting information in a structured interview or without an interviewer. Data collection techniques using purposive sampling technique based on certain criteria such as prospective applicants that make the white card in Palembang City Department of Labor. The results of this research indicate that the Variable Attention and Tangible variable effect on customer satisfaction while at the Variable Reliability, Responsiveness and Beliefs no effect on customer satisfaction.

Item Type: Thesis (Other)
Additional Information: Skripsi Lengkap dapat dibaca di Ruang Referensi Perpustakaan UKMC Kampus Bangau.
Uncontrolled Keywords: Quality of Service, Reliability, Responsiveness, Assurance, Emphaty, Tangible, Consumer Satisfaction.
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Management Study Program
Depositing User: Perpustakaan Unika Musi Charitas
Date Deposited: 13 Aug 2019 03:48
Last Modified: 13 Aug 2019 03:48
URI: http://eprints.ukmc.ac.id/id/eprint/2994

Actions (login required)

View Item View Item
Musi Charitas Catholic University Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.