PENGARUH PERCEIVED USEFULNESS DAN E-SERVICE QUALITY TERHADAP KEPUASAN PENGGUNA BANK JAGO

Andika, Joshua Vergio (2024) PENGARUH PERCEIVED USEFULNESS DAN E-SERVICE QUALITY TERHADAP KEPUASAN PENGGUNA BANK JAGO. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

This study examines the relationship between the influence of perceived usefulness, and e-service quality on Bank Jago user satisfaction. The population in this study were all users of the Bank Jago mobile banking application. With a sample size of 121 respondents selected using non-probability sampling techniques. The results showed that perceived usefulness had a positive and significant effect on user satisfaction, e-service quality. had a positive and significant effect on user satisfaction

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Perceived Usefulness, E-service Quality, kepuasan.
Subjects: H Social Sciences > HB Economic Theory
Divisions: Theses - S1 > Management Study Program
Depositing User: Joshua Vergio Andika
Date Deposited: 09 Sep 2024 04:51
Last Modified: 05 Nov 2024 06:12
URI: http://eprints.ukmc.ac.id/id/eprint/12619

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