Pengaruh E-Service Quality, Perceived Value, Dan E-Trust Terhadap Customer Satisfaction Pengguna E-Wallet Pada Produk Makanan

Sutanto, Angelyna Florenthya (2024) Pengaruh E-Service Quality, Perceived Value, Dan E-Trust Terhadap Customer Satisfaction Pengguna E-Wallet Pada Produk Makanan. Undergraduate thesis, Universitas Katolik Musi Charitas.

[img] Text (cover)
EM-2024-2022043-cover.pdf
Download (670kB)
[img] Text (abstract)
EM-2024-2022043-abstract.pdf
Restricted to Registered users only
Download (5kB) | Request a copy
[img] Text (tableofcontent)
EM-2024-2022043-tableofcontent.pdf
Restricted to Registered users only
Download (75kB) | Request a copy
[img] Text (chapter1)
EM-2024-2022043-chapter1.pdf
Restricted to Registered users only
Download (1MB) | Request a copy
[img] Text (chapter2)
EM-2024-2022043-chapter2.pdf
Restricted to Registered users only
Download (248kB) | Request a copy
[img] Text (chapter3)
EM-2024-2022043-chapter3.pdf
Restricted to Registered users only
Download (248kB) | Request a copy
[img] Text (chapter 4)
EM-2024-2022043-chapter4.pdf
Restricted to Registered users only
Download (358kB) | Request a copy
[img] Text (conclusion)
EM-2024-2022043-conclusion.pdf
Restricted to Registered users only
Download (14kB) | Request a copy
[img] Text (reference)
EM-2024-2022043-reference.pdf
Restricted to Registered users only
Download (144kB) | Request a copy
[img] Text (attachment)
EM-2024-2022043-attachment.pdf
Restricted to Registered users only
Download (2MB) | Request a copy
[img] Text (complete)
EM-2024-2022043-complete.pdf
Restricted to Repository staff only
Download (6MB) | Request a copy
[img] Text (summary)
EM-2024-2022043-summary_id.pdf
Restricted to Registered users only
Download (293kB) | Request a copy

Abstract

This study aims to analyze and see the influence of e-service quality, perceived value and e-trust on customer satisfaction of e-wallet users on food products. Researchers used quantitative research with a sample size of 105 respondents in this study. The results of this research show that the variables e-service quality, perceived value and e-trust have a positive and significant influence on customer satisfaction of e-wallet users with food products.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: E-Service Quality, Perceived Value, E-trust, Customer Satisfaction
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Management Study Program
Depositing User: Users 2801 not found.
Date Deposited: 21 Feb 2024 03:03
Last Modified: 03 Jun 2025 02:40
URI: http://eprints.ukmc.ac.id/id/eprint/11553

Actions (login required)

View Item View Item
Musi Charitas Catholic University Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.