PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-SATISFACTION PENGGUNA E-WALLET DANA

Agnesia, Levina (2023) PENGARUH E-SERVICE QUALITY DAN E-TRUST TERHADAP E-SATISFACTION PENGGUNA E-WALLET DANA. Undergraduate thesis, Universitas Katolik Musi Charitas.

[thumbnail of Cover] Text (Cover)
EM-2023-1922011-Cover.pdf
Download (660kB)
[thumbnail of Abstract] Text (Abstract)
EM-2023-1922011-Abstract.pdf
Restricted to Registered users only
Download (186kB) | Request a copy
[thumbnail of Tableofcontent] Text (Tableofcontent)
EM-2023-1922011-Tableofcontent.pdf
Restricted to Registered users only
Download (429kB) | Request a copy
[thumbnail of Chapter 1] Text (Chapter 1)
EM-2023-1922011-Chapter 1.pdf
Restricted to Registered users only
Download (828kB) | Request a copy
[thumbnail of Chapter 2] Text (Chapter 2)
EM-2023-1922011-Chapter 2.pdf
Restricted to Registered users only
Download (621kB) | Request a copy
[thumbnail of Chapter 3] Text (Chapter 3)
EM-2023-1922011-Chapter 3.pdf
Restricted to Registered users only
Download (343kB) | Request a copy
[thumbnail of Chapter 4] Text (Chapter 4)
EM-2023-1922011-Chapter 4.pdf
Restricted to Registered users only
Download (806kB) | Request a copy
[thumbnail of Conclusion] Text (Conclusion)
EM-2023-1922011-Conclusion.pdf
Restricted to Registered users only
Download (191kB) | Request a copy
[thumbnail of Reference] Text (Reference)
EM-2023-1922011-Reference.pdf
Restricted to Registered users only
Download (414kB) | Request a copy
[thumbnail of Attachment] Text (Attachment)
EM-2023-1922011-Attachment.pdf
Restricted to Registered users only
Download (2MB) | Request a copy
[thumbnail of Complate] Text (Complate)
EM-2023-1922011-complete.pdf
Restricted to Repository staff only
Download (4MB) | Request a copy
[thumbnail of Summary_id] Text (Summary_id)
EM-2023-1922011-summary_id.pdf
Restricted to Registered users only
Download (888kB) | Request a copy

Abstract

ABSTRACT

The purpose of this research is to find out and prove whether the e-service quality and e-trust variables have a positive and significant effect on the e-satisfaction of DANA e-wallet users. This research is a quantitative research using primary data. The population in this research are consumers who ever used DANA e-wallet application to make transactions. The total sample in this research are 130 respondents using a purposive sampling method. The analytical method used in this research is SPSS version 21 as an analysis tool. The research results show that e-service quality and e-trust variables have a positive and significant effect on the e-satisfaction of DANA e-wallet users.

Keywords: E-Service Quality, E-Trust, E-satisfaction and E-Wallet

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: E-Service Quality ; E-Trust ; E-satisfaction ; E-Wallet
Subjects: H Social Sciences > HB Economic Theory
Divisions: Theses - S1 > Management Study Program
Depositing User: Users 2409 not found.
Date Deposited: 07 Mar 2023 07:48
Last Modified: 27 Mar 2023 02:50
URI: https://eprints.ukmc.ac.id/id/eprint/9702

Actions (login required)

View Item
View Item