PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERASI

., Melisa (2018) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERASI. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

ABSTRACT

This study was conducted to determine the effect of Total Quality Management (TQM) on managerial performance with organizational commitment as a variable. This study uses Resource Based View (RBV), Total Quality Management (TQM), managerial performance, and organizational commitment. Sampling is done by using purposive sampling method. The population in this study are all 3, 4, and 5 star hotel managers in Palembang city. Samples obtained by 52 respondents middle level hotel managers. Hypothesis testing using regression analysis method of moderation with the help of SPSS ver.23. The results of this study indicate that organizational commitment is not able to moderate the relationship between Total Quality Management (TQM) and managerial performance.

Keywords: Total Quality Management (TQM), organizational commitment, managerial performance

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Keywords: Total Quality Management (TQM), organizational commitment, managerial performance
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Accounting Study Program
Depositing User: Yohana Fransiska Auliani
Date Deposited: 01 Jul 2022 04:21
Last Modified: 01 Jul 2022 04:21
URI: https://eprints.ukmc.ac.id/id/eprint/8241

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