PENGARUH KOMPONEN SISTEM PENGENDALIAN MANAJEMEN TERHADAP KINERJA KUALITAS

Oktavia, Evi (2016) PENGARUH KOMPONEN SISTEM PENGENDALIAN MANAJEMEN TERHADAP KINERJA KUALITAS. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

The purpose of this research is to empirically test the effect of management control system (quality goal, quality feedback, and quality incentive) towards the quality performance. The population of this research is travel agent companies that are registered on the yellow pages. Samples are determined by using purposive sampling method. The available research samples are 42 companies. The hypothetical test uses double regression analysis method. The test result shows that the first hypothesis (H1) quality goal affects positively towards the quality performance, is acceptable. The second hypothesis (H2) quality feedback affects positively towards the quality performance, is acceptable. The third hypothesis (H3) quality incentive affects positively towards the quality performance, is acceptable.

Keywords: Quality Goal, Quality Feedback, Quality Incentive, Quality performance.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Quality Goal ; Quality Feedback ; Quality Incentive ; Quality performance
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: Theses - S1 > Accounting Study Program
Depositing User: Chatarinedesi Kurniawati
Date Deposited: 23 May 2022 04:48
Last Modified: 23 May 2022 04:48
URI: https://eprints.ukmc.ac.id/id/eprint/7865

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