Hubungan Penerapan Caring Watson dengan Kepuasan Pasien di Ruang Instalasi Gawat Darurat

Background: Caring is one of the indicators of patient satisfaction services, and patient satisfaction is one of the indicators of the quality of service of a hospital.
Objective: To analyse the relationship between Watson's application of caring and patient satisfaction.
Methods: Quantitative research, using a correlative analytic design with a crosssectional approach. The sampling technique used proportional sampling. Data were collected using the CBI-24 (Caring Behaviour Inventory-24) caring questionnaire and the RATER (Responsiveness Assurance Tangible Empathy Reliability) patient satisfaction questionnaire, analysis using Kendall's Tau b test.
Results: Gender distribution was found to be male and female by 50%, with an average age of 40-60 years by 58%, with a secondary education level of 38%. The application of good caring was 88% with a satisfaction level of 98.1%. The correlation test results obtained a p-value of 0.001 with a moderate correlation value of 0.371.
Conclusion: There is a relationship between Watson's application of caring and patient satisfaction in the emergency room.
Suggestion: This research can be continued by analysing the factors that influence caring.

Keywords: Emergency Department, Patient Satisfaction, Watson's Caring