Hubungan Mutu Pelayanan Keperawatan dengan Kepuasan Pasien di Ruang Rawat Inap Rumah Sakit Pemerintah Provinsi Sumatera Selatan

Background: Nursing quality is one of the main indicators that can affect the
level of patient satisfaction and is a benchmark for the extent to which health
services provided meet the established standards. Hospitals as public services are
required to be able to carry out nursing services through minimum service
standards oriented to patient satisfaction through improving the quality of nursing
services.
Objective: Knowing the relationship between the quality of nursing services and
patient satisfaction in the inpatient room of the South Sumatra Provincial
Government Hospital.
Methods: This type of research is quantitative with a correlation design with a
cross sectional approach. The sampling technique uses purpose sampling, the
population of 89 sample respondents was selected based on inclusion criteria. The
data collection tool uses questionnaires designed by researchers. The data
analysis used was bivariate analysis using the Kendal test Tau_b
Results: The results of this study found that the quality of nursing services in the
category 72 respondents (80.89%) very satisfied as many as 59 respondents
(66.29%). kendall statistical test results tau_b obtained a p-value of 0.000 < 0.05,
meaning that there is a relationship between nursing quality and patient
satisfaction.and has a positive relationship direction with a correlation coefficient
value of 0.681 means having a strong relationship closeness.
Suggestion: The results of this study are expected to be information for the South
Sumatra Provincial Government Hospital by maintaining good quality nursing
services in order to increase patient satisfaction.