Pengaruh E-Service Quality Dan E-Trust Terhadap E-Satisfaction Pada Pengguna E-Wallet LinkAja

Setiawan, Inne Septi (2024) Pengaruh E-Service Quality Dan E-Trust Terhadap E-Satisfaction Pada Pengguna E-Wallet LinkAja. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

This study aims to examine and analyze the effect of e-service quality and e-trust
which have a positive and significant influence on e-satisfaction among LinkAja
e-wallet users. The sample in this study consisted of 70 respondents using the
purposive sampling method. The data analysis techniques used in this research
are validity testing, reliability testing, classical assumption testing, multiple
linear analysis, and hypothesis testing consisting of the t test and coefficient of
determination. The research results obtained from this study show that the e-service quality variable has a positive and significant influence on LinkAja e-wallet users and the e-trust variable has a positive and significant influence on
e-satisfaction among LinkAja e-wallet users.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: e-service quality, e-trust dan e-wallet
Subjects: T Technology > T Technology (General)
Divisions: Theses - S1 > Management Study Program
Depositing User: Users 2952 not found.
Date Deposited: 18 Mar 2024 11:07
Last Modified: 03 Jul 2024 04:17
URI: https://eprints.ukmc.ac.id/id/eprint/11877

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