PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERASI

., Melisa (2018) PENGARUH TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA MANAJERIAL DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MODERASI. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

ABSTRACT This study was conducted to determine the effect of Total Quality Management (TQM) on managerial performance with organizational commitment as a variable. This study uses Resource Based View (RBV), Total Quality Management (TQM), managerial performance, and organizational commitment. Sampling is done by using purposive sampling method. The population in this study are all 3, 4, and 5 star hotel managers in Palembang city. Samples obtained by 52 respondents middle level hotel managers. Hypothesis testing using regression analysis method of moderation with the help of SPSS ver.23. The results of this study indicate that organizational commitment is not able to moderate the relationship between Total Quality Management (TQM) and managerial performance. Keywords: Total Quality Management (TQM), organizational commitment, managerial performance

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