., Junaidi (2015) Pengaruh Kualitas Pelayanan Di Cv. Sarana Banindo Terhadap Kepuasan Pelanggan Toko Ban Di Palembang. Undergraduate thesis, Universitas Katolik Musi Charitas.
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Abstract
This study to analyze the effect of service quality (Tangibles, Reability, Assurance. Responsiveness, and Emphaty) on customer satisfication CV. Sarana Banindo, which aims to identify and analyze the influence of service quality CV. Sarana Banindo to customer satisfication. The main problem of this analysis is the need for a decrease in the level of sales for the last few periods. This study uses the type of survey research, the sample in the study were 50 respondents. The results of this study indicate tha partial or entire variables: Tangibles, Reability, Assurance. Responsiveness, and Emphaty in a positive and significant impact on customer satisfication.
| Item Type: | Thesis (Undergraduate) |
|---|---|
| Uncontrolled Keywords: | Quality of service and Customer satisfication. |
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Divisions: | Theses - S1 > Management Study Program |
| Depositing User: | Student Staf Gabriel Valencia |
| Date Deposited: | 16 Feb 2021 03:59 |
| Last Modified: | 16 Feb 2021 03:59 |
| URI: | http://eprints.ukmc.ac.id/id/eprint/5041 |
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