Hubungan Penerapan Caring Watson dengan Kepuasan Pasien di Ruang Instalasi Gawat Darurat

Rio, Yosep (2025) Hubungan Penerapan Caring Watson dengan Kepuasan Pasien di Ruang Instalasi Gawat Darurat. Undergraduate thesis, Universitas Katolik Musi Charitas.

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Abstract

Background: Caring is one of the indicators of patient satisfaction services, and patient satisfaction is one of the indicators of the quality of service of a hospital. Objective: To analyse the relationship between Watson's application of caring and patient satisfaction. Methods: Quantitative research, using a correlative analytic design with a crosssectional approach. The sampling technique used proportional sampling. Data were collected using the CBI-24 (Caring Behaviour Inventory-24) caring questionnaire and the RATER (Responsiveness Assurance Tangible Empathy Reliability) patient satisfaction questionnaire, analysis using Kendall's Tau b test. Results: Gender distribution was found to be male and female by 50%, with an average age of 40-60 years by 58%, with a secondary education level of 38%. The application of good caring was 88% with a satisfaction level of 98.1%. The correlation test results obtained a p-value of 0.001 with a moderate correlation value of 0.371. Conclusion: There is a relationship between Watson's application of caring and patient satisfaction in the emergency room. Suggestion: This research can be continued by analysing the factors that influence caring. Keywords: Emergency Department, Patient Satisfaction, Watson's Caring

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