Hubungan Perilaku Caring Swanson dengan Tingkat Kepuasan Orang Tua di Ruang Rawat Inap Anak Rumah Sakit Swasta Kota Palembang

Veny, Tresia (2025) Hubungan Perilaku Caring Swanson dengan Tingkat Kepuasan Orang Tua di Ruang Rawat Inap Anak Rumah Sakit Swasta Kota Palembang. Undergraduate thesis, Universitas Katolik Musi Charitas Palembang.

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Abstract

Background: Caring behavior is very important in fulfilling patient satisfaction which will improve the quality of service in a hospital. If a hospital does not have nurses who do not behave caringly, it will cause the quality of the hospital to decline and patient healing to be slow. Objective: It is known that there is a relationship between Swanson's caring behavior and the level of parental satisfaction in the child's inpatient room. Method:. Quantitative research with Cross Sectional design, using Kendall tau b analysis. The sampling technique used purposive sampling with 54 parent respondents whose children were being cared for, data collection tools were nurse caring behavior questionnaires and satisfaction questionnaires. Results: Respondents' age was 24-44 with an average age of 33 years 2 months 8 days, higher education (46.3%), female gender (79.6%), housewife occupation (46.3%), good caring behavior of nurses (75, 9%), satisfaction level is very satisfied (53.7%). The p-value = 0.000, which means there is a significant relationship between Swanson's caring behavior and the level of parental satisfaction in the children's inpatient room. Suggestion: It is hoped that nurses can improve their nursing services, especially caring behavior so that parents will feel satisfied with the services provided and BOR will increase, without complaints, by carrying out caring nurse training

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