PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA LAPO BATAK

Tua, Besler (2024) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA LAPO BATAK. Undergraduate thesis, Universitas Katolik Musi Charitas.

[img] Text (EM-2024-2022120-Cover)
EM-2024-2022120- Cover.pdf
Download (599kB)
[img] Text (EM-2024-2022120-Abstract)
EM-2024-2022120-Abstract.pdf
Restricted to Registered users only
Download (183kB) | Request a copy
[img] Text (-2024-2022120-Tableofcontent)
EM-2024-2022120-Tableofcontent.pdf
Restricted to Registered users only
Download (194kB) | Request a copy
[img] Text (EM-2024-2022120-Chapter 1)
EM-2024-2022120-Chapter 1.pdf
Restricted to Registered users only
Download (484kB) | Request a copy
[img] Text (EM-2024-2022120-Chapter 2)
EM-2024-2022120-Chapter 2.pdf
Restricted to Registered users only
Download (343kB) | Request a copy
[img] Text (EM-2024-2022120-Chapter 3)
EM-2024-2022120-Chapter 3.pdf
Restricted to Registered users only
Download (334kB) | Request a copy
[img] Text (EM-2024-2022120-Chapter 4)
EM-2024-2022120-Chapter 4.pdf
Restricted to Registered users only
Download (595kB) | Request a copy
[img] Text (EM-2024-2022120-Conclusion)
EM-2024-2022120-Conclusion.pdf
Restricted to Registered users only
Download (188kB) | Request a copy
[img] Text (EM-2024-2022120-Reference)
EM-2024-2022120-Reference.pdf
Restricted to Registered users only
Download (312kB) | Request a copy
[img] Text (EM-2024-2022120-Attachment)
EM-2024-2022120-Attachment.pdf
Restricted to Registered users only
Download (3MB) | Request a copy
[img] Text (EM-2024-2022120-complate.pdf)
EM-2024-2022120-complate.pdf.pdf
Restricted to Repository staff only
Download (4MB) | Request a copy
[img] Text (EM-2024-2022120-summary)
EM-2024-2022120-summary.pdf
Restricted to Registered users only
Download (560kB) | Request a copy

Abstract

This research aims to determine the effect of service quality on satisfaction with Lapo Batak. The data used is primary data. The population in this study were people who had made purchases at Lapo Batak. The sampling technique used in this research was purposive sampling with a total of 100 respondents. Hypothesis testing was carried out using descriptive statistical analysis, data quality testing, classical assumption testing, and hypothesis testing by managing the data using the SPSS 21 application. The results of this research show that Lapo Batak service quality influences customer satisfaction.

Item Type: Thesis (Undergraduate)
Uncontrolled Keywords: Online Service Quality, Offline Service Quality, Customer Satisfaction
Subjects: L Education > LB Theory and practice of education > LB1501 Primary Education
L Education > LE Individual institutions (America except United States)
L Education > LG Individual institutions (Asia. Africa)
Divisions: Theses - S1 > Management Study Program
Depositing User: Besler Tua
Date Deposited: 15 May 2024 07:57
Last Modified: 30 Oct 2024 10:06
URI: http://eprints.ukmc.ac.id/id/eprint/12299

Actions (login required)

View Item View Item
Musi Charitas Catholic University Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.